Good and long-term relations with the guest are the most valuable capital in the hotellerie your guests wish more than a room. They expect individual service at the highest level. With the CITADEL Bonus+ system you can manage the individual guest services perfectly. Offer the plus in service and surprise with attractive offers and unusual achievements. So you make sure that your guest will book your house in the future.


  • Coupons, loyalty points and discounts
  • Automatic email notifications over account balances or privileges
  • Variable bonus sets, different discount values and temporally limited campaigns
  • Dynamic administration of the VIPClass of your guests
  • Bonus-Card also as debit card and room keys applicable
  • Adaptation to the individual appearance of your house
  • Data exchange with the hotel website